Customers always appreciate your company's help. Adding the Knowledge Base functionality to assist is crucial. It helps users get instant answers to possible questions about your store service. It reduces the workload on your support team. It saves time and has a positive impact on customer experience on your website.
We offer to use our M2 Knowledge Base module to simplify the process of building a helpful FAQ interface for Magento 2. The extension comes with a well-organized article page and fast search. It provides interfaces for managing categories and articles.
With our module you receive:
- settings to create SEO-friendly FAQ page
- flexible configuration to scale up the knowledge base
- nice and simple design for KB articles and categories
- fast search for relevant results
- Free installation
- Activate up to 10 times
- All extensions $79
- Approved on Magento Marketplace
Key benefits of knowledge base solution
With our module, we help you to create a Knowledge Base structure for your Magento 2 site. The extension allows you to manage FAQ articles and FAQ categories. Easy to access search helps visitors to get answers to common questions. The clear support interfaces make it simple for users to get instant help and solve a possible issue. The module might reduce support help ticket workload.
Easy to organize knowledge base categories
With our module, you can easily group KB articles by Category. That makes easier for customers to look for required information. You can create multiple categories and add there the support FAQs. With the module settings, you can specify the name for the category, set sort order. The other config allows for assigning a category to the different store views.
Easy to manage knowledge base articles
KB articles reduce the average number of customers’ requests. Admins can create a FAQ to empower the users towards product knowledge. The Ticket interface of our extension allows managing articles from the backend. With the module settings, you can specify the FAQ title, add the content to each article. You can set the sort order and organize the articles by their rating.
Search engine optimization of your knowledge base
Our module allows optimizing articles and categories for SEO. It will enhance the access of your knowledge base content for customers. It will get your knowledge base to rank well for searches. With the M2 Knowledge Base module settings, you can specify the category URL identifier. You can also assign meta title, meta keyword, and meta description for articles and categories.
Knowledge Base 1.1.47
8th of October 2026- Security: Medium — strengthened storefront content access controls.
- Security: Low — improved visibility enforcement and API safeguards.
- Unknown article and category URLs now return a 404 response.
- Sitemap visibility now follows storefront publication settings.
Knowledge Base 1.1.46
3rd of August 2026- Fix: Category grid, paging and page-size controls not rendering on the Knowledge Base homepage under Breeze older than 2.31.3 (child components are now bound to real DOM elements instead of virtual comment nodes)
Knowledge Base 1.1.44
15th of May 2026- Magento 2.4.9 support
Knowledge Base 1.1.38
12th of May 2026- Fix: Restore search input reactivity in Breeze compatibility mode (
textInput:→value + valueUpdate + eventbinding) - Perf: Skip
loadCategories()GraphQL request when search query is active — saves one round-trip per keystroke - Perf: Memoize
loadCategories()andloadFaqs()responses so clearing the search triggers zero additional requests - Test: Add PHPUnit unit tests for
IdentifierValidator(45 cases) andRouterintegration; addphpunit.xml.distandbin/testscript
Knowledge Base 1.1.37
19th of February 2026- Fix: Filter FAQs by current category, skip loadCategories() on category page for better performance
Knowledge Base 1.1.36
16th of February 2026Security Enhancements:
- Add input validation for FAQ/Category identifiers to prevent SQL injection attempts in URL routing
- Implement IdentifierValidator with regex pattern validation (a-z0-9-/) and max length check (100 chars)
- Block 25 SQL keywords including SELECT, UNION, SLEEP, DBMS_PIPE, CHR to reduce false positives in WAF/SIEM
- Fix validator consistency: empty strings now properly rejected with error message
- Add real-world attack examples documentation (Problem #1: Basic SQLi, Problem #2: Time-based SQLi)
Technical:
- Note: System was already protected by PDO prepared statements; this adds defense-in-depth
Knowledge Base 1.1.35
26th of January 2025- Fix HTML entity decoding order in FAQ schema cleaner
Knowledge Base 1.1.34
5th of December 2025- Updated Breeze integration.
Knowledge Base 1.1.26
9th of April 2025- PHP 8.4 support added.
- Magento 2.4.8 support added.
Knowledge Base 1.1.25
28th of March 2024- Remove
psr/log:^1dependency. Now, we support all psr/log versions.