Customers always appreciate your company's help. Adding the Knowledge Base functionality to assist is crucial. It helps users get instant answers to possible questions about your store service. It reduces the workload on your support team. It saves time and has a positive impact on customer experience on your website.
We offer to use our M2 Knowledge Base module to simplify the process of building a helpful FAQ interface for Magento 2. The extension comes with a well-organized article page and fast search. It provides interfaces for managing categories and articles.
With our module you receive:
- settings to create SEO-friendly FAQ page
- flexible configuration to scale up the knowledge base
- nice and simple design for KB articles and categories
- fast search for relevant results
- Free installation
- Activate up to 10 times
- All extensions $79
- Approved on Magento Marketplace
Key benefits of knowledge base solution
With our module, we help you to create a Knowledge Base structure for your Magento 2 site. The extension allows you to manage FAQ articles and FAQ categories. Easy to access search helps visitors to get answers to common questions. The clear support interfaces make it simple for users to get instant help and solve a possible issue. The module might reduce support help ticket workload.
Easy to organize knowledge base categories
With our module, you can easily group KB articles by Category. That makes easier for customers to look for required information. You can create multiple categories and add there the support FAQs. With the module settings, you can specify the name for the category, set sort order. The other config allows for assigning a category to the different store views.
Easy to manage knowledge base articles
KB articles reduce the average number of customers’ requests. Admins can create a FAQ to empower the users towards product knowledge. The Ticket interface of our extension allows managing articles from the backend. With the module settings, you can specify the FAQ title, add the content to each article. You can set the sort order and organize the articles by their rating.
Search engine optimization of your knowledge base
Our module allows optimizing articles and categories for SEO. It will enhance the access of your knowledge base content for customers. It will get your knowledge base to rank well for searches. With the M2 Knowledge Base module settings, you can specify the category URL identifier. You can also assign meta title, meta keyword, and meta description for articles and categories.
Knowledge Base 1.1.37
19th of Febraury 2026- Fix: Filter FAQs by current category, skip loadCategories() on category page for better performance
Knowledge Base 1.1.28
5th of December 2025- Updated Breeze integration
Knowledge Base 1.1.28
28th of May 2025- Do not update customer_sections after graphql requests
Knowledge Base 1.1.26
9th of April 2025- PHP 8.4 support added.
- Magento 2.4.8 support added.
Knowledge Base 1.1.25
28th of March 2024- Magento 2.4.7 compatability update.
Knowledge Base 1.1.24
2nd of February 2024- Breeze integration updated. Dynamic JS support added.
Knowledge Base 1.1.22
28th of January 2024- Fix graphql Identity classes logic
- Fix: Class …Model\Faq referenced with incorrect case
- Breeze: dynamic js. WIP
Knowledge Base 1.1.16
28th of January 2023- Fix FaqComplexTextContent logic (always return ‘’)
- Fix total_pages counting in knowledgeBaseCategories query
- Add isLoading() listing component
- Split graphql queries in js code
- Add articlesListSize property
- Set pageSize param(s) false value by default (works with all items)
- Add toolbar sizes component breeze integration
Knowledge Base 1.1.10
30th of September 2022Bugfixes
- Fix: Back button does not work
Knowledge Base 1.1.8
30th of January 2022Bugfixes
- Add cache identity for correct cache invalidating
Knowledge Base 1.0.14
30th of January 2022Bugfixes
- Breeze Theme integration added
- Fixed PHP notice about undefined variable
- Improve router logic, redirect dublicates urls, add m1 urls compatability (close #7)
- Fix:Avoid using self-closing tag with non-void html element (meqp)
- Show normal url(s) instead of #
Knowledge Base 1.0.15
16th of December 2021Bugfixes
- Add articles list for category item.
Knowledge Base 1.0.13
9th of December 2021Bugfixes
- Prevent break graphql query with js minification.
Knowledge Base 1.0.13
15th of September 2021Bugfixes
- Updated breeze integration.
Knowledge Base 1.0.9
19th of November 2020Bugfixes
- Fixed ‘Unable to use faq1… as url for articles’ (close #2)
- Fixed ‘Disabled articles are shown in Category title popup’ (#2)v
- Replaced ‘Live chat’ button to ‘contact us’ button
- Fixed FK error during setup:upgrade (added db_schema_whitelist.json)
- Fixed back button position on question page
Knowledge Base 1.0.5
8th of Septembe r2020Bugfixes
- Fixed cropped a FAQ content height.
- Changed full FAQ content background on search input focus.
Knowledge Baser 1.0.3
11th of August 2020Bugfixes
- Fixed not filtering by category
Knowledge Baser 1.0.2
6th of August 2020Improvements
- Frontend design improvements
- Add enable/disable contacts block config option
- Blur faq text on input focus
Bugfixes
- Fix paggination (hide single 1)
- Fix ui component load first with statefull search
- Increase default page size to six
- Fix enable/disable option logic
Knowledge Baser 1.0.0
30th of July 2020- Initial release