Customer care does make sense. If your clients have good experience working with your store, they keep on buying. If users get a timely support they keep loyalty. Likewise, you can help new visitors to improve a communication with your buyers thus get an assistance without sending a request to your staff.
With Ask It extension for Magento 2 you can add a product questions block with ease. Question/ answer blocks can be placed either on product or category page and on any other page in your store. Both guests and registered customers may leave comments. This way you provide your visitors with an immediate answer to their questions. The number of the questions while discussing is unlimited.
Ask It module will help you to:
- Improve the communication within your store.
- Get fresh user-generated content and higher SEO consequently.
- Receive a good piece of information for Knowledge Base.
- Reduce support requests by showing the popular product questions in questions block.
- Understand the product issues by allowing users to vote for question importance.
Extension approved on Magento Marketplace
- Free installation
- Activate up to 10 times
- All extensions $79
- Approved on Magento Marketplace
Magento Open Source Compatibility
Magento Community 2.4.9, Magento Community 2.4.8, Magento Community 2.4.7, Magento Community 2.4.6, Magento Community 2.4.5, Magento Community 2.4.4
Adobe Commerce Compatibility
Adobe Commerce 2.4.9, Adobe Commerce 2.4.6, Adobe Commerce 2.4.5, Adobe Commerce 2.4.8, Adobe Commerce 2.4.7
Installation instructions and manuals
Engage customers into conversation with product questions block
With Ask It module you engage users to add product question on store pages by adding question/answer block there. Customers are allowed to post a comment on question added by other users. Moreover, you can prompt visitors to vote for specific questions by enabling this setting in module configuration. Thereby you will see what kind of question information should be shown additionally. Our module supports the private questions for registered customers. This helps you to build trust with your clients. Ask It extension comes with Akismet service that stops questions spam.
Get feedback via customer answers
Save a lot of time by reducing a support via Ask It functionality. Allowing users to answer the product questions or post comments, you receive two benefits. The answers from other customers become your helpers in support. Via new answers, you keep on getting the user-generated content for better ranking in Google. In Ask It module interface you can also edit all available answers received from the panel with products questions.
Get control over customer questions in backend
Via Ask It module interface you can manage both questions and answers easily. By following most popular product questions you will always be informed about the eventual product issues. By following the unanswered questions you can add the new comment and even create the new question for better understanding customer needs.
Be well-informed about each new product question
Via Ask It email interface you can configure both customer and admin notification email templates, choose the email sender, select the email address where the notification about the product question will be sent.
Products Questions 1.14.28
8th of October 2026- Security: High — strengthened authorization for customer interactions.
- Security: Medium — improved API input validation, output safety, and abuse protection.
- Security: Medium — strengthened administrative authorization.
- Security: Low — improved privacy and store-scope enforcement.
- Fixed: mass Delete in the answers grid of the question edit page.
- Fixed: the admin notification subject for new questions.
- Behaviour change: API voting eligibility requirements have changed; integrators should review client behavior after upgrading.
Products Questions 1.14.27
19th of August 2026- Fixed the Dutch translation of "answer(s)".
Products Questions 1.14.26
14th of August 2026- Regenerated the translation dictionary (
en_US.csv) so all phrases are collected, fixed the malformed "Answer" row in locale files and added Czech, Slovak, Hungarian and Romanian translations.
Products Questions 1.14.25
27th of July 2026- Fixed: "Using null as an array offset is deprecated" notice on the new product form (PHP 8.5). (closes #68)
Products Questions 1.14.24
16th of July 2026- Fixed PHP 8.4 error: "Cannot unset property $totalCount because it might have hooks in a subclass".
- Fixed Breeze (BCB) preview by using the frontend URL builder directly in blocks.
- PHPUnit 12 compatibility.
Products Questions 1.14.23
29th of May 2026- Added Swissup ReCaptcha protection for the "Ask question" form.
- Fixed: AJAX form submission is no longer processed when reCAPTCHA validation fails.
Products Questions 1.14.22
15th of May 2026- Magento 2.4.9 support
Products Questions 1.14.19
9th of December 2025- Fixed mass actions ignoring grid filters in the admin grid. (closes #66)
Products Questions 1.14.18
5th of December 2025- Updated Breeze integration.
Products Questions 1.14.11
4th of May 2025- Fix string is not valid
- Add data(email) validation in graphql request
- Remove commented code
- Fix 'mage.dataPost' require in data-vote.js
- Implement direct link to question (close #60)
- Fix 'applyBinding' undefined
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