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Magento Community edition CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE, CE
Magento Enterprise edition EE, EE, EE, EE, EE, EE
Installation instructions and manuals
Locales English

Helpdesk with built-in Knowledge Base

Version 1.6.9 Release notes

If you’re looking for a complete help desk solution you’ve got it. No more lost emails and forgotten answers. Helpmate extension is next-level support request manager. It comes with completely clear and accessible interfaces which guarantee the quick respond to a ticket. It simplifies the workflow both for admin and for your customers. With this module users could specify the priority of issue, attach multiple files to the ticket and assign it to department. The module comes with built-in Knowledge base that will help customers find an answer without sending a ticket.

Our help desk magento extension development was focused on saving both yours and customers time through involving into quick and clear support service. Say No to support through emails! Allow users submit tickets via web interface, an email or customer account. Provide them with helpful knowledge base articles based on already solved issues. Help your customers get quick help and keep in mind the positive user experience only. This way you will considerably reduce number of support requests.

The Helpmate will also help your service staff improve an assistance by closing inactive tickets. Bring up to your admins an additional time to make the support more outstanding.

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