M2 Knowledge Base

$79.00

Availability: In stock

Customers always appreciate your company's help. Adding the Knowledge Base functionality to assist is crucial. It helps users get instant answers to possible questions about your store service. It reduces the workload on your support team. It saves time and has a positive impact on customer experience on your website.

We offer to use our M2 Knowledge Base module to simplify the process of building a helpful FAQ interface for Magento 2. The extension comes with a well-organized article page and fast search. It provides interfaces for managing categories and articles.

With our module you receive:

settings to create SEO-friendly FAQ page
flexible configuration to scale up the knowledge base
nice and simple design for KB articles and categories
fast search for relevant results

Configure and Buy

Details

Key benefits of knowledge base solution

With our module, we help you to create a Knowledge Base structure for your Magento 2 site. The extension allows you to manage FAQ articles and FAQ categories. Easy to access search helps visitors to get answers to common questions. The clear support interfaces make it simple for users to get instant help and solve a possible issue. The module might reduce support help ticket workload.

Easy to organize knowledge base categories

With our module, you can easily group KB articles by Category. That makes easier for customers to look for required information. You can create multiple categories and add there the support FAQs. With the module settings, you can specify the name for the category, set sort order. The other config allows for assigning a category to the different store views.

Easy to manage knowledge base articles

KB articles reduce the average number of customers’ requests. Admins can create a FAQ to empower the users towards product knowledge. The Ticket interface of our extension allows managing articles from the backend. With the module settings, you can specify the FAQ title, add the content to each article. You can set the sort order and organize the articles by their rating.

Search engine optimization of your knowledge base

Our module allows optimizing articles and categories for SEO. It will enhance the access of your knowledge base content for customers. It will get your knowledge base to rank well for searches. With the M2 Knowledge Base module settings, you can specify the category URL identifier. You can also assign meta title, meta keyword, and meta description for articles and categories.

Additional Information

Magento Community edition	Magento Community 2.4.6, Magento Community 2.4.5, Magento Community 2.4.4, Magento Community 2.4.3, Magento Community 2.4.2, Magento Community 2.4.1, Magento Community 2.4.0, Magento Community 2.3.7, Magento Community 2.3.6, Magento Community 2.3.5, Magento Community 2.3.4, Magento Community 2.3.3, Magento Community 2.3.2, Magento Community 2.3.1, Magento Community 2.3.0
Magento Enterprise edition	Adobe Commerce 2.4.x, Adobe Commerce 2.3.x, EE 2.2.x, EE 2.1.x
Installation instructions and manuals	M2 Knowledge Base installation instructions M2 Knowledge Base user manual
Locales	English

Reviews

Customer Reviews

It reduced a workload Review by Janez Ml.

Features
Support
Quality

The extension is very helpful. You all have to use it if you want to ease the workload on your support. We like Swissup Knowledge base for clear and simple navigation. Good job. (Posted on 6/9/2021)