-
Details
General settings to manage the workflow
Helpdesk as Magento 2 support module comes with a robust feature set to help your support team accomplish issues resolution process easily and quickly. Through the module configuration, you can activate the cron task, set an email notification about ticket update both to admin and user, and even create a blacklist for email spammers. The extension provides the extended ticket forms where your customers could attach files of different extensions. Among other features, there is captcha on ticket submit form and permission to create a support ticket by guests.Support ticket management system
The M2 Helpdesk extension enables automating issues resolution process with ticket management. The module includes a user-friendly interface to help you manage tickets and answer them from the admin interface. You can easily create tickets on the Order page, customer information page or from tickets listing interface. You can also reply to the tickets via email. The module allows your clients to create tickets from their account pages, Contact Us or custom Helpdesk form. The KnowledgeBase with quick answers based on predefined templates is coming soon.A dedicated support service via departments
The option to assign a ticket the dedicated department helps to avoid forwarding a customer query again and again, and therefore save time in resolving the issue. The M2 Helpdesk extension enables the creating multiple departments and redirects the different types of requests between various groups of the support team. That way you manage customer support requests in the most efficient manner. The module comes with accurate email settings. All admins assigned to a department will receive email notification on every new ticket created or updated in this department.Two-way email integration
M2 Helpdesk extension provides an easy way to set a two-way communication between customer and support team. The faster communication, the more efficient issue resolving process. The module includes email storage interface to help you create multiple storages and assign them to appropriate departments or stores. That way the customers' messages will be assigned to different tickets. The communicating will be continued through the ticket only. That allows keeping responses pulled in together in the same place. As well it makes it easier for admin to follow up with a customer. -
Additional Information
Magento Community edition Magento Community 2.4.6, Magento Community 2.4.5, Magento Community 2.4.4, Magento Community 2.4.3, Magento Community 2.4.2, Magento Community 2.4.1, Magento Community 2.4.0, Magento Community 2.3.7, Magento Community 2.3.6, Magento Community 2.3.5, Magento Community 2.3.4, Magento Community 2.3.3, Magento Community 2.3.2, Magento Community 2.3.1, Magento Community 2.3.0 Magento Enterprise edition Adobe Commerce 2.4.x, Adobe Commerce 2.3.x, EE 2.2.x, EE 2.1.x Installation instructions and manuals Locales English - Reviews
-
Customer Reviews
- Outstanding Support Again Review by Remke
-
Support seemed to be on a low priority at first but in the end they did all very well!. Thanks again! (Posted on 1/28/2023)
Features Support Quality - Works well and simple to use Review by Xavier Nagi
-
He've been using it since the Magento one. The new Helpdesk is even more user-friendly and easy to use. Glad we could help more customers in less time. Thank you for the module and support. (Posted on 6/8/2021)
Features Support Quality